The purpose of these Terms and Conditions is to stipulate the rights, obligations, responsibilities, and other necessary matters between the company and the service user regarding the use of the game service provided by Ntrance Corp. (hereinafter referred to as the "Company") through mobile devices and the accompanying networks, websites, and other services (hereinafter referred to as the "Service").
① The definitions of terms used in these Terms and Conditions are as follows.
② The definitions of terms used in these Terms and Conditions shall be in accordance with the relevant laws and service policies, except as provided in Paragraph 1 of this Article, and matters not specified herein shall be subject to general commercial practices.
The Company shall display the following items in the game service or on the open market screen so that members can easily recognize them. However, the privacy policy and terms and conditions may be made available to members through a connected screen.
① The Company posts the contents of these Terms and Conditions within the game service or on a connected screen so that members can understand them.
② If the Company revises the Terms and Conditions, the effective date, details of revision, and reasons for revision shall be specified and notified to members by posting them within the game service or on a connected screen at least 7 days before the effective date. However, in the case of changes to matters that are disadvantageous to members or material changes, it will be announced in the same way as the main text at least 30 days before the effective date. In this case, the contents before the revision and the contents after the revision
③ If the Company revises the Terms and Conditions, it shall confirm whether the member consents to the application of the revised Terms and Conditions after announcing the revised Terms and Conditions. When the Company makes an announcement or notification pursuant to Paragraph 2, it also announces or notifies that if the member does not express their intention to accept or reject the revised Terms and Conditions, they can be deemed to have agreed. If the member does not express their intention to refuse by the effective date of these Terms and Conditions, they can be deemed to have agreed to the revised Terms and Conditions. If the member does not agree to the revised Terms and Conditions, the Company or the member may terminate the service agreement.
④ The Company takes measures so that members can ask questions and receive answers regarding the contents of these Terms and Conditions with the Company.
⑤ The Company may revise these Terms and Conditions to the extent that it does not violate related laws such as the 「Act on the Consumer Protection in Electronic Commerce, etc.」, 「Act on the Regulation of Terms and Conditions」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and 「Act on the Promotion of the Content Industry」.
① A use contract is concluded when a person who wishes to become a member (hereinafter referred to as an “Applicant”) agrees to the contents of these Terms and Conditions, applies for service use, and the Company approves the application.
② In principle, the Company will approve the applicant's application. However, the Company may refuse to approve use applications that fall under any of the following items.
③ The Company may withhold approval until the reason is resolved if it falls under any of the following conditions.
Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by related laws such as the 「Act on the Consumer Protection in Electronic Commerce, etc.」, 「Act on the Regulation of Terms and Conditions」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and 「Act on the Promotion of the Content Industry」., or commercial practices.
① Matters necessary for applying the terms and conditions and matters delegated by specifically defining the scope in the terms and conditions may be determined as the game service operational policy (hereinafter referred to as “Operational Policy”).
② The Company posts the contents of the Operational Policy within the game service or on the official forum so that members can understand them.
③ When revising the Operational Policy, the procedure in Article 4, Paragraph 2 shall be followed. However, if the revision of the Operational Policy falls under any of the following items, it shall be announced in advance by the method in Paragraph 2.
① The Company strives to protect the member's personal information in accordance with the provisions of related laws, and the protection and use of personal information shall be governed by related laws and the Company's privacy policy. However, the Company's privacy policy does not apply to linked services other than the services provided by the Company.
② Depending on the nature of the service, self-introduction content such as nickname, character picture, and status information that are not related to the member's personal information may be disclosed.
③ The Company does not provide the member's personal information to others without their consent, except when requested by relevant national institutions under related laws.
④ The Company shall not be liable for any damages caused by the leakage of personal information due to reasons attributable to the member.
① The Company faithfully complies with the exercise of rights and fulfillment of obligations prescribed in related laws and these Terms and Conditions in accordance with good faith.
② The Company must have a security system to protect personal information (including credit information) so that members can safely use the service, and discloses and complies with the privacy policy. The Company prevents the member's personal information from being disclosed or provided to third parties, except as provided in these Terms and Conditions and the Privacy Policy.
③ To provide continuous and stable service, if an equipment failure occurs or data is lost or damaged during service improvement, the Company will do its best to repair or restore it without delay unless there are unavoidable reasons such as natural disasters, emergencies, or obstacles or defects that cannot be resolved with current technology.
① Members must not engage in the following acts in connection with the use of the services provided by the Company.
② The member is responsible for managing their account and mobile device, and must not allow others to use them. The Company is not responsible for damages resulting from poor management of the mobile device or granting permission for others to use it.
③ Members must set and manage the payment password function so that unfair losses do not occur in each open market. The Company is not responsible for damages resulting from the member's negligence.
④ The Company may determine the specific details of the following acts, and the member must comply with them.
① The Company allows members who have completed the use contract under Article 5 to use the service immediately. However, for some services, the service may be started from a designated date according to the Company's needs.
② When providing game services to members, the Company may provide other additional services along with the services stipulated in these Terms and Conditions.
③ The Company may classify member levels and differentiate usage by subdividing use time, frequency of use, and scope of provided services.
① The game service is provided for a set time according to the Company's business policy. The Company informs the game service provision time in an appropriate manner on the game application initial screen or game service notice.
② Despite Paragraph 1, the Company may temporarily suspend all or part of the service in the following cases. In this case, the Company announces the reason and period of suspension in advance on the game application initial screen or game service notice. However, if there are unavoidable circumstances that cannot be announced in advance, it may be announced afterward.
③ The Company provides the service using a dedicated application or network for mobile devices. Members can download and install the application or use the service using a network.
④ In the case of services used through downloaded and installed applications or networks, they are provided to fit the characteristics of the mobile device or mobile carrier. In the case of changing mobile devices, changing numbers, or international roaming, it may be impossible to use all or part of the content, and in this case, the Company is not responsible.
⑤ In the case of services used through downloaded and installed applications or networks, background tasks may proceed. In this case, additional charges may occur to fit the characteristics of the mobile device or mobile carrier, and the Company is not responsible for this.
① To provide smooth game services, the Company may change services according to operational or technical needs, and notice the relevant details in the game service before the change. However, if there is an inevitable need for change, such as fixing bugs, errors, or urgent updates, or if it does not correspond to a major change, it may be announced afterward.
② If the game service is difficult to continue due to major management reasons such as discontinuation of business due to business transfer, division, merger, etc., expiration of a contract for game provision, or significant deterioration of the game service's profitability, all services may be suspended. In this case, the date of suspension, reason for suspension, compensation conditions, etc., are announced at least 30 days before the date of suspension through the game application initial screen or a connecting screen.
① The Company may save and retain the contents of chats between members, and this information is held only by the Company. The Company may allow third parties to view this information only for the purpose of adjusting disputes between members, handling civil complaints, or maintaining order within the game, and only when authorized by law.
② When the Company or a third party views chat information (excluding public chats) under Paragraph 1, the Company notifies the member in advance of the reason and scope of viewing. However, if it is necessary to view this information in connection with the investigation, handling, confirmation of prohibited acts under Article 10, Paragraph 1, or damage relief caused by the act, it may be notified afterward.
③ The Company may collect and utilize the member's mobile device information (settings, specifications, operating system, version, etc.) excluding the member's personal information to smoothly and stably operate the service and improve service quality.
④ The Company may request additional information from members for the purpose of improving services and introducing services for members. Members can accept or reject this request, and when the Company makes this request, it will also notify the member that they can reject this request.
① The Company may place advertisements in the game service in connection with the operation of the service. In addition, advertising information can be transmitted by email, text service (LMS/SMS), push message (Push Notification), etc., only to members who have agreed to receive it. In this case, the member may refuse reception at any time, and the Company will not send advertising information upon the member's refusal to receive it.
② Members may be directed to advertisements or services provided by third parties via banners, links, or similar means within the services provided by the Company.
③ Where a connection is made to advertisements or services provided by third parties in accordance with Paragraph 2, such services fall outside the Company's service domain, and accordingly the Company does not guarantee their reliability, stability, or otherwise, and shall not be held liable for any damages suffered by members as a result thereof. However, this shall not apply where the Company has intentionally or through gross negligence facilitated the occurrence of such damages or failed to take measures to prevent them.
① Copyrights and other intellectual property rights related to contents within the game service produced by the Company belong to the Company.
② Members must not use information obtained by using the game service provided by the Company, for which intellectual property rights belong to the Company or a provider, for commercial purposes or allow others to use it through methods such as reproduction, transmission (including editing, publication, performance, distribution, broadcasting, creation of derivative works, etc. The same applies below) without the prior consent of the Company or the provider.
③ Members permit the Company to use communication, images, sounds, and all materials and information (hereinafter referred to as “User Content”), including conversation texts, uploaded or transmitted by members or other users through game applications or game services shown in the game or related to the game service, in the following manner and conditions.
④ The Company will not use a member's user content (e.g., postings on general bulletin boards, etc.) that is not shown in the game and is not integrated with the game service without the member's explicit consent, and the member can delete such user content at any time.
⑤ If the Company determines that a post within the service posted or registered by a member falls under the prohibited acts according to Article 10, Paragraph 1, it may delete, move, or refuse its registration without prior notice.
⑥ A member whose legal interests have been infringed due to information posted on bulletin boards operated by the Company may request the Company to delete the information or post a rebuttal. In this case, the Company takes necessary measures promptly and notifies the applicant.
⑦ This article remains effective while the Company operates the game service and applies continuously even after membership withdrawal.
① Members must not engage in acts that violate member obligations under Article 10, and if they engage in such acts, the Company may take use restriction measures, including limiting the member's service use according to the classification in the following items, deleting related information (texts, photos, videos, etc.), and other measures. The specific reasons and procedures for use restriction measures are determined by the individual game's operational policy according to Article 19, Paragraph 1.
② If the use restriction in Paragraph 1 is justified, the Company does not compensate for damages suffered by the member due to the use restriction.
③ The Company may suspend the service use of the relevant account until the investigation of the reasons in the following items is completed.
① The Company determines specific reasons and procedures for use restriction measures under Article 18, Paragraph 1 in the operational policy, considering the content, degree, frequency, and results of prohibited acts under Article 10, Paragraph 1.
② When taking use restriction measures under Article 18, Paragraph 1, the Company gives prior notice to members of the following items. However, if urgent measures are necessary, it may be notified afterward.
① If a member wishes to object to the Company's use restriction measures, they must submit a written objection stating the reason for the objection, by email or a similar method, to the Company within 14 days from the date of receiving the notice of this measure.
② The Company answers the reason for objection within 15 days from the date of receiving the objection under Paragraph 1 in writing, by email, or a similar method. However, if the Company finds it difficult to answer within this period, it notifies the reason and processing schedule.
③ If the reason for the objection is valid, the Company takes measures accordingly.
① A member can terminate the use contract through membership withdrawal at any time if they do not wish to use the service. Due to member withdrawal, all game usage information held by the member in the game service will be deleted and cannot be recovered.
② The Company may suspend service use or terminate the use contract by setting a period and notifying it a considerable period in advance if there is a major reason why this contract cannot be maintained, such as the member engaging in acts prohibited by these Terms and Conditions and its operational policies and service policies.
③ Refunds and damages resulting from Paragraphs 1 and 2 shall be processed according to the 「Content User Protection Guidelines」.
④ In order to protect the personal information of a member who has not used the Company's service continuously for 1 year from the latest service use date (hereinafter referred to as “Dormant Account”), the Company may terminate the use contract and take measures to destroy the member's personal information. In this case, the fact that measures such as contract termination and personal information destruction will be taken and the personal information to be destroyed will be notified to the member by 30 days before the action date.
① If the Company or a member causes damage to the other party by violating these Terms and Conditions, they are responsible for compensating for that damage. However, this is not the case if there is no intentional misconduct or negligence.
② In the case where the Company concludes an alliance contract with an individual service provider to provide individual services to members, if a member agrees to the individual service's terms of use and damage occurs to the member due to the individual service provider's intentional misconduct or negligence, the individual service provider is responsible for that damage.
① The Company shall not be held liable for any failure to provide services where such failure is caused by a natural disaster or force majeure event of equivalent nature.
② The Company is not responsible for damages resulting from repairs, replacements, regular inspections, construction, etc., of service facilities or other similar reasons. However, this does not apply in the case of the Company's intentional misconduct or negligence.
③ The Company is not responsible for service use impediments caused by the member's intentional misconduct or negligence. However, this does not apply if the member has an unavoidable or legitimate reason.
④ The Company is not responsible for the reliability, accuracy, etc., of information or materials posted by the member in connection with the service unless there is intention or gross negligence by the Company.
⑤ The Company has no obligation to intervene in transactions or disputes that occur between members or between a member and a third party using the service as a medium, and is not responsible for damages caused by this.
⑥ The Company is not responsible for damages occurring to members regarding the use of services provided free of charge. However, this does not apply to cases of the Company's intention or gross negligence.
⑦ The Company is not responsible for cases where a member fails to obtain or loses expected profits by using the service.
⑧ The Company is not responsible for the loss of a member's in-game experience points, grade, items, ingame currency, etc. However, this does not apply in the case of the Company's intentional misconduct or negligence.
⑨ The Company is not responsible for losses caused by the member's failure to manage their mobile device password, passwords provided by open market operators, etc. However, this does not apply in the case of the Company's intentional misconduct or negligence.
⑩ The Company is not responsible if a member cannot use all or part of the functions of the content due to a mobile device change, mobile device number change, OS version change, international roaming, telecommunication carrier change, etc. However, this does not apply in the case of the Company's intentional misconduct or negligence.
⑪ If a member deletes the content or account information provided by the Company, the Company is not responsible for this. However, this does not apply in the case of the Company's intentional misconduct or negligence.
① When the Company notifies a member, it can be done through the member's email address, electronic memo, in-game message, text message (LMS/SMS), etc.
② Where the Company is required to issue a notice to all members, such notice may be substituted for the notice referred to in Paragraph 1 by posting within the game service for a period of no less than 7 days, or by displaying a pop-up screen or similar means.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. In the event that litigation arises from a dispute between the Company and a member, the competent court shall be determined in accordance with the procedures prescribed by applicable laws and regulations.
① The Company shall provide guidance on the methods by which members may submit opinions or complaints, within the game service or via a connected screen, in consideration of member convenience. The Company shall maintain dedicated personnel for the handling of such member opinions and complaints.
② Where an opinion or complaint raised by a member is objectively recognised as legitimate, the Company shall process it promptly within a reasonable period of time. However, where processing requires an extended period of time, the Company shall notify the member of the reasons for the delay and the expected processing schedule, either by posting a notice within the game service or via the notification methods set out in Article 24, Paragraph 1.
③ In the event that a dispute arises between the Company and a member and is referred to a third-party dispute resolution body for mediation, the Company shall faithfully substantiate any measures taken against the member, including but not limited to restrictions on use, and may comply with the ruling of the mediating body.
<Effective Date>
These Terms of Use apply from December 16, 2024.
Thank you.